FAQ

You can book online on our website. Choose your destination and date of stay, indicate the room type and choose a partner hotel from the list.

Check-in times have been set up by our parter hotels. When making your reservation you can add a special request which we will forward to our partner hotel.

 

 

As soon as you have finalised the booking process, the conformation page appears. You will also receive a a copy of your confirmation by e-mail. Your confirmation includes all of your reservation details, as well as your booking number. 

You always pay directly at the partner hotel

On the hotel page you will find all accepted payment methods. Most of our partner hotels accept cash payment.

We kindly ask you to present your reservation confirmation along with a valid identity card or passport at time of check-in.

The published prices by our partner hotels include all taxes and fees. 

All hotels have a minimum age requirement of 18 or 21 years old, depending on country regulations. Yet, individual hotel policies may vary. Please call the hotel prior to your arrival to make any necessary arrangements. Hotel phone numbers can be found on your confirmation e-mail, or on the hotel information page. 

On the booking page, you may indicate any special requests such as bed type (e.g. kingsize or two separate beds), non-smoking room, and accessible accomodotation (e.g. additional bed for a child, or even a crib). Partner hotels will do their best to accomodate your request(s) and fulfill your needs for an enjoyable stay. 

Our partner hotels set their own check-in and check-out times for their dayrooms (e.g. some are from 9 to 5, others from 10 to 4), and thus depend upon specific hotel conditions and availabilities.

Dayrooms depend upon availability, thus a previously booked hotel might not be available on the specific requested date. If you desire this specific hotel, we kindly request you to try with a different date, or invite you to explore any of our other partner hotels. 

Our Terms and Conditions can be found in the footer at the bottom of any of the wesbite's pages. 

We are glad to inform you that we publish hotel websites on the booking process, and thus kindly invite you explore the hotel page for more information on facilities (e.g. parking, wifi, swimming pool, lounge area, restaurants)

We aim to satisfy our guests to the fullest and thus warmly welcome your suggestions. In case of complaint we would like to understand why you were disatisfied to avoid this from re-occuring. Kindly contact us 24/7 at management@between9and5.com